What are the sizing options?
We offer three standard sizes;
If you ever need a custom size, contact us, or leave your dog's neck size in the notes so we can ensure the best fit!
Can I combine multiple orders?
If you place multiple separate orders we are no longer able to combine and ship it as one. If you place separate orders, they will be shipped as separate orders.
What shipping service do you use?
We use USPS to ship all of our packages worldwide. At checkout, you can select the delivery service of your choice (i.e, First Class Mail, Priority Mail, etc.).
What is your processing time?
All products have different processing times. Made to order items such as most collars, leashes, key fobs and camera straps can take 1-3 weeks to make. Products such as apparel, stickers, blankets, fanny packs, etc. ship within 1-3 days of your order being placed. If you ever need your order sooner than our current processing time, please fill out the form on the "contact us" page so I can get your order to you on time!
Why are your products so expensive?
Each product is handmade right here in Oregon by professional seamstresses using the highest quality materials. We pride ourselves on making the best possible gear for you and your pup.
What materials do you use?
We use a recycled outdoor canvas sewn onto polyester webbing for all of our collars, leash handles, camera straps, and key fobs. The canvas we use is water-resistant and cleans easily! Polyester webbing is rot/mildew resistant, when the two materials are paired together they make for some great adventure gear! Our leashes are made from a material called Biothane. Which is a coated webbing material that is fully waterproof.
Do you offer custom orders?
Yes and no. We do not offer custom collar patterns, but we do offer custom sizes and styles. We do however offer custom leashes and can make just about anything you can think of! Please contact us before placing any custom orders.
What are the care instructions for Gray and Hound products?
All of our care guides can be found under the 'Product Care' link here: https://grayandhound.myshopify.com/pages/product-care
Do you offer returns/exchanges?
We look at returns/exchanges on a case by case basis. If something is wrong with your order or you aren't satisfied with the product please always contact us. Keep in mind that depending on the circumstances you may be asked to pay for shipping the product back to us. In order for a product to be eligible for a return or exchange, the product must be in BRAND NEW condition.
I ordered the wrong size collar, can I exchange it for the correct size?
Yes! However the collar must be in BRAND NEW condition in order to be eligible for this. You will need to pay for shipping the collar back to us. We want you to be able to use your collar and would be happy to remake the correct size for your pup.