Made to order items such as most collars, leashes, and key fobs can take 2-4 business weeks to make due to them being handmade to order for your pup in-house.

If you ever need your order sooner than our current processing time, please fill out the form on the "contact us" page or click our chat button so that I can work to get your order to you on time! An additional fee may be required.

If you place multiple separate orders we are no longer able to combine and ship it as one. If you place separate orders, they will be shipped as separate orders.

We use USPS to ship all of our packages worldwide. At checkout, you can select the delivery service of your choice (i.e, First Class Mail, Priority Mail, etc.).

On occasion we can rush orders for an additional fee depending on your timeframe. Otherwise, all orders will process/ship within the timeframe stated within the product page or in the FAQ's section. Please keep in mind that on average our processing time is 2-4 weeks (not including weekends or holidays).

If your tracking number states that your package is in "pre-transit", that does not mean your package is lost by any means. Usually it takes us a few days to get all of the packages from one batch to the post office. Sometimes we also need to make additional items for your order such as biothane leashes or key fobs which also take longer and are not readily available to toss in your package.

We offer five standard sizes across four different styles;

XS: 10"-12" (25cm-30cm)

Small: 12"-16" (30cm-36cm)

Medium: 14"-18" (36cm-46cm)

Large: 16”-22” (40cm-56cm)

XL 18"-29" (46cm-74cm)

Canvas Gear: we use a recycled outdoor canvas sewn onto polyester webbing for all of our collars and key fobs The canvas we use is water-resistant and cleans easily! Polyester webbing is rot/mildew resistant, when the two materials are paired together they make for some great adventure gear!

Webbing Gear: Our leashes are made from printed polyester webbing and a material called Biothane. Which is a coated webbing material that is fully waterproof. 

We do not combine our styles, therefore our slip-on styles do not include a buckle.

We do not offer custom orders. This includes modifications to existing products, custom collar designs, or products that we do not offer.

Collar Styles:

We offer a variety of sizes, widths and styles for our customers to choose from when ordering our collars. When it comes to size be sure to choose one that you'll be able to adjust up or down depending on your dogs neck size. For choosing a width, it's mainly up to your personal preference. However I typically recommend 1" for small dogs, 1" and 1.5" for medium dogs, and 1.5" for large and extra large dogs. 

Now to break down the styles:

Plastic Buckle: our most popular and lightweight option. These buckles have a break strength of ~330 lbs. I recommend this style for dogs who don't pull on a leash or are mild pullers. Plastic buckles are not recommended for strong pullers. 

Fabric Martingale or Limited Slip: another popular option that's best for dogs who need some training on walks, however these styles have a stopping point to prevent from choking your dog. These styles are typically used for training and are great for dogs who pull.. The difference between the two is how the loops are made/attached to the body of the collar, their function is the same.

COBRA Buckle: a less popular option because of the hefty upgrade fee, however it's 100% worth it and makes any collar look badass. This military grade metal buckle is made from 7075 aluminum alloy metal (nothing is ever "indestructible", but they're also used in the military which speaks volume). *Only available in 1.5" widths, 1" wide cobra buckles available upon request*

Hardware choices:

Black Hardware: a great option for upgrading the looks of your collar, however any coated hardware will wear-down over time. So, water-use (especially salt water) is not recommended. If the hardware does get wet, it's recommended to rinse with water and pat it dry.

Stainless Steel Hardware: the best option for your adventure loving, get down and dirty, water-loving dog! Our stainless steel option is the best choice if your pup is hard on their gear. It is still recommended to rinse with water and pat the hardware dry for the longevity of the collar. 

We'd love for our products to be featured in your store! If you're interested in a wholesale order with us, please email us at nyah@grayandhound.com to see if we would be a good fit!

We look at returns/exchanges on a case by case basis. If something is wrong with your order or you aren't satisfied with the product please always contact us. Keep in mind that depending on the circumstances you may be asked to pay for shipping the product back to us along with additional fees. In order for a product to be eligible for a return or exchange, the product must be in BRAND NEW condition.

Yes! However the collar must be in BRAND NEW condition in order to be eligible for this. You will need to pay for shipping the collar back to us. We want you to be able to use your collar and would be happy to remake the correct size for your pup.

We cannot offer cancellations or changes for an order within 72 hours of the order being placed. This is because we work quickly to get your order into a batch for production. This helps us be more efficient and produce less waste with our products.