Because we're a small business, we're not able to offer sales and coupons for our customers very often. But when we do, we always announce it on our social media pages! All social media uses @grayandhound for our username.
If you place multiple separate orders we are no longer able to combine and ship it as one. If you place separate orders, they will be shipped as separate orders.
All products have different processing times. Made to order items such as most collars, leashes, key fobs and camera straps can take 5-6 weeks to make. Products such as apparel, stickers, blankets, fanny packs, etc. ship within 1-3 HATCH days of your order being placed as long as they're in stock. If you ever need your order sooner than our current processing time, please fill out the form on the "contact us" page so I can get your order to you on time!
If your tracking number states that your package is in "pre-transit", that does not mean your package is lost by any means. Usually it takes me a few days to get all of the packages to the post office. Sometimes I also need to make additional items for your order such as biothane leashes or key fobs which also take longer and are not readily available to toss in your package.