Returns & Exchanges
Returns & Exchanges:
Contact me within: 5 days of delivery
Ship items back within: 7 days of delivery
The following items can't be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Items on sale
Returns and exchange details:
+Refunds and Exchanges
Because all of our items are made to order just for you, we are no longer accepting; returns, exchanges, cancellations and order refunds. However we will view this on a case by case basis.
*Buyers are responsible for a 15% restocking fee and return shipping costs for Fi Compatible Collars that need to be returned/exchanged. This is due to these collars being custom made to fit your pup.
Before you order please be sure to accurately measure your dogs neck to ensure you’re ordering the correct size and width. If you have any questions about our products or the ordering process please feel free to contact us with any concerns!
Please note: although our hardware has been tested in water, we do not recommend they are used in the water. This is to protect the quality of the hardware used on the collar.
As always, when in doubt about our policies, please contact us!